Automate

Automatic payment
operations.

Payment Automations make your life easier by taking care of important, but repetitive and low-value tasks. Use our pre-built integrations to connect your payment and operations partners, and create powerful automations that give your team more time while improving your customer experience.

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Respond

Provide an elevated purchase and support experience by engaging with your users throughout the transaction journey. Communicate with your users in a whole new way, like automatically triggering messages to users who’s payment authorizations decline and instantly responding to users when you receive a chargeback from your Payment Processor.

Refund

Refunds can be time intensive and costly for your team. Create automations that mirror your refund policy to streamline operations and provide a faster resolution for your customers. Everything from declining a refund address based on purchase date, to automating approval requests for high-value refunds, WhenThen can turn a refund experience into a positive moment of truth for your business.

Resolve

Manage your dispute cycle end-to-end and minimise chargebacks. Terminate ineligible chargebacks, automatically submit dispute evidence and reach out to customers as soon as a dispute is opened to pre-emptively resolve the issue and reduce your chargeback rate.

Report

Get timely and automated payments reports sent to you and your stakeholders so you can more effectively manage your business. Know the health of your business by having the most up-to-date payment success metrics, like authorization rates, purchase volumes and decline rates by Payment Processor so you can manage downtime, declines to optimize your payment operations.

Data Exchange

Close the gap between your payment operations and your customer relations. Set up automations to automatically update your Customer Relation Management (CRM) system on successful purchases, refunds and chargebacks. Increase the lifetime value of customers by scheduling emails to reach out again based on when they purchase.

Recipe Directory

There are hundreds of pre-made automation recipes waiting for you in the WhenThen platform. Each recipe has been curated by our Automators, designed to solve real-world problems we encountered when we managed payments for Google, Mastercard and some of the world’s largest merchants. Don’t start from scratch, use our Automations to build a world-class Payments Operations function in a matter of clicks

And much more

Webhooks to the rescue

Use webhooks to connect your payment stack to any other application in your ecosystem.

Internal notifications

Notify internal operations and support groups of troublesome transactions or system outages.

VIP experiences

Create specific automations and workflows for VIP or high value transactions.

Other features

Tokenisation

Integrate the WhenThen Vault in days to own your payments data and tokenise personal customer data and payment information across global payment processors and card networks.

Orchestration

Paired with tokenise, use WhenThen’s universal payments API to access global payment processors and optimise your payments processing with routing, retries, refunds, redundancy, etc.

Automation

Use real-time transactional data and process events from across all your Payment Providers and other apps to automate and moderate payment tasks, issues and opportunities in real-time.

Operation

Use real-time standardised transactional data from across all your Payment Providers to build insights, reports, alerts and take action on payment issues through a single user interface.