Despite our best efforts to minimize fraud, transaction disputes are a fact of life. Disputes occur when a user contacts their issuing bank to contest the transaction made with you. Typical reasons for a dispute may include:
When a transaction is disputed, the users' issuing bank (the bank that gave the customer their card) may send a dispute claim to your bank and payment processor. In this case, you as the merchant typically have seven days to challenge the claim.
We built this automation to inform you as soon as your Payment Service Provider registers the dispute. This allows you to:
You can see the status of all transactions including disputed ones in your Payments table on WhenThen’s platform.
Reach out to our team today and see this automation in action!