Orchestrate
to payment success.

A no-code Payment Orchestration Platform designed to drive revenue growth, scalability, reduce payment risks and processing costs. Your entire payment stack in one place from an acquirer-agnostic PCI Vault to risk, fraud, and transaction management.

What is Payments
Orchestration?

WhenThen’s Payment Orchestration Platform strategically sits between your checkout and your payment stack to react in real-time to that status of your authorizations. It helps you achieve payment success by intelligently routing transactions to the best Payment Processor.

Route

Using our vendor-agnostic PCI DSS L1 Vault, merchants can adopt multi acquire strategy in minutes and use the power of numerous payment getaways to execute sophisticated payments flows based on conditions like credit card type, customer geo-location, BIN data, recurring or one-time payments and many more to increase approval and local acceptance rates and maximize accepted payment methods to be on top of an exceptional customer experience. Create a unique orchestration strategy for your business.

Failover

Don’t be locked in or depend on a payment provider. By signing up to WhenThen you will be able to create and detect when your specified payment gateway suffers an outage or other problem, and then routes transactions to a backup or “failover” gateway. This way, you’ll keep processing subscription signups and one-time transactions without missing a beat. The routing logic can be as simple or as complex as your business requires.

Retry

There are many legitimate reasons for a declined transaction, but soft declines that result from authorization conditions that can be remedied result in lost sales and a frustrating customer experience. Using WhenThen, you can configure intelligent rules to retry a transaction based on specific decline codes to save the sale. From retrying a recurring transaction to target a users’ payroll reschedule to retrying after reconfiguring your authorization based on Processor response codes, WhenThen helps merchants increase overall authorization and decreases involuntary subscriber churn.

A/B Testing

Our A/B Testing module helps Merchants iterate to the best possible payment outcomes for each transaction. Depending on the payment (the customer, the payment method, the geography, heck, even the time of day), there is an optimal payment flow that maximizes conversion, while minimizing costs and chargebacks. Use A/B Testing to measure, identify and ultimately choose the best path for each type of transaction.

Fraud

We’ve normalized fraud and chargebacks as a necessary evil when accepting payments online, however, with WhenThen, you can add and experiment with your fraud stack to create the right decline rules to minimize fraud. You may easily connect with new fraud Providers. Also, define specific conditions for when to apply SCA and 3DS in order to protect you from chargebacks. Your team will be notified in real-time when disputes are submitted, so you can work with your customers. Enable auth only processing for high-risk transactions, affording you time to validate the transaction with the user.

Delay Capture

Your Payment Processor charges you for successfully captured payments. By defining specific capture rules for your transactions, you can guarantee funds while giving yourself the flexibility to improve your payment operations without incurring refund costs. Verify questionable transactions with users, wait to capture transactions only after your product or services are delivered - these are a few ways you can orchestrate your payments to work for you.

Recipe Directory

Use ready payment automation and chief among the benefits of 100 recipes that turn potential transactions into approvals, directly impacting your revenue and enabling your customers to swiftly and efficiently purchase the goods or services they are interested in. It’s best-in-class recipes that you can use across a variety of payment success categories that we've curated and pre-assembled for you. Each recipe contains a collection of nodes that performs a use-case. You can use a recipe in it's on stand-alone automation, or you can add the recipe to a larger automation

And much more

No stress compliance

WhenThen orchestration uses our PCI compliant data-vault by default, we’ve already done the heavy lifting for you.

Instant connections

With our pre-build integrations, you can add payment processors, payment methods and ecosystem partners with a simple authorization.

Monitor

Monitor the performance of your payment processors and overall payment success using our performance dashboard.

Other features

Tokenisation

Integrate the WhenThen Vault in days to own your payments data and tokenise personal customer data and payment information across global payment processors and card networks.

Orchestration

Paired with tokenise, use WhenThen’s universal payments API to access global payment processors and optimise your payments processing with routing, retries, refunds, redundancy, etc.

Automation

Use real-time transactional data and process events from across all your Payment Providers and other apps to automate and moderate payment tasks, issues and opportunities in real-time.

Operation

Use real-time standardised transactional data from across all your Payment Providers to build insights, reports, alerts and take action on payment issues through a single user interface.