Exciting news! WhenThen has joined the Mangopay family. →

Operate

Payment Ops without the
hassle.

Monitor balances and transactions across all your payment and payout service providers in real-time. A single source of truth for all your PaymentOps team’s needs.

Transaction feed

No more juggling between your payment providers to get actionable insights. See it all in one, real-time dashboard and take a big step to understanding your customers and improving their payment journey and your conversion rate.

Payment details

View the myriad of data collected on each payment.

Payment details, methods, customer, and risk, right through to your own metadata. Use all these datapoints to harness the powers of the no-code editor to build powerful custom conditions and automations.

Payment timeline

For the first time you can now follow a payment from Intent to Payout and all the important transaction steps and stages in between to help you analyse why a payment was successful or not and where the payment is in its lifecycle.

Dispute and refund management

Streamline your dispute and refund process

Give your PaymentOps team a single point to manage disputes and refunds across all your payment providers. Streamline your dispute process through automations and speed-up customer refunds.

Explore Payment Disputes →

Assign issues and add comments

Empower your payment operations team

Append issues to a payment and leave comments while collaborating with teammates all within the payments details screen.

Payment insights

Utilise the powerful analytics of insights to better understand your customers’ payment behaviours. Get the answer to questions such as: what’s my authorisation rate, how much do I spend on processing fees, what are my most popular payment methods and many more.

Counterparties

Get a detailed breakdown of the counterparties on your platform receiving payments.

Track their onboarding from KYC submission through to account opening. View insights related to each counterparty such as their fee configuration, fee schedule and how much they’ve earned.

Reconciliation

Know where your funds are at all times.

Get a breakdown of processing fees, marketplace fees, fx rates. Easily reconcile with your bank statements and export reports to streamline your reconciliation process.

Saved ledgers

Track what matters most to you

Create custom ledgers to keep track of the financial movements that matter most to you.

And much more

Reports and exporting

Create reporting tailored to your reconciliation process. Import ledger data into your external applications using the export function.

Summaries

Get a detailed breakdown of each ledger entry. Know exactly how much in fees was paid to your payment processor and get a breakdown of the FX rate.

Advanced search

filtering, sorting

Slice and dice your payments data. Use the advanced search, filter and sort functions to surface payments relevant to you.

Other features

Tokenisation

Integrate the WhenThen Vault in days to own your payments data and tokenise personal customer data and payment information across global payment processors and card networks.

Orchestration

Paired with tokenise, use WhenThen’s universal payments API to access global payment processors and optimise your payments processing with routing, retries, refunds, redundancy, etc.

Automation

Use real-time transactional data and process events from across all your Payment Providers and other apps to automate and moderate payment tasks, issues and opportunities in real-time.

Operation

Use real-time standardised transactional data from across all your Payment Providers to build insights, reports, alerts and take action on payment issues through a single user interface.